Archive for airport lounge

“Welcome back to the Asshole’s Club, Mr Smith”

Posted in Clight Paths, Corporate Letter Campaign, irish with tags , , , , , , on 3 December 2011 by clightnirish

Why doesn’t American Airlines just rename the Admiral’s Club as the “Asshole’s Club”?

Despite paying some $7000 for a business class airfare or 25+ flights to qualify for status, the Admiral’s Club (at least at JFK) now started to charge their ‘most valued’ customers for drinks & food… except the self-serve dispenser of stale cracker & pretzel mix, but I don’t really call that food! (To be fair, if you’re really valuable, you might get a voucher for one drink, but after that you’re on your own!)

They’ve also started to charge for wifi, and the furniture is often old and shabby, or high on ‘design’ & low on comfort… less comfortable than on the concourse, in some cases. And despite all this cost-cutting, your airline still just entered Chapter 11?

In some international ACs (like Buenos Aires) you can still serve yourself a beer or scotch (thank goodness for Latin hospitality!!) but you still have to stare down other passengers eyeing off that last slice on the rarely-replenished cheese plate. You can’t get a sandwich, let alone a burger… even if you wanted to pay for it!! You know where they DO have great food to buy, though… out on the concourse.

So if you’re not giving any real ‘privileges’ and passengers would arguably be more comfortable, and certainly better fed, at the “Chilis Too” on the concourse… then what’s the point of an airline lounge? All that is left is some thinly-veiled form of class segregation: there used to be privileges that justified visiting the lounge, but now you’ve made ‘Admirals’ just look like ‘Assholes’ that don’t want to sit with everybody else.

Actually, worse than that… like cheap assholes fighting over the last piece of Gouda.

— Irish

PS… if you happen to fix things up, I’ll be sitting in comfort in Gate Lounge B6, with my Auntie Anne’s pretzel dog and a Cinnabon.

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